Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our full [Privacy Policy] for detailed information on how we collect, use, and protect your data.

Data Security

Data Protection: We employ industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

Data Breaches: In the event of a data breach, we will notify affected clients promptly and take appropriate measures to mitigate the impact.

Acceptable Use Policy

Prohibited Activities: Clients must not use our services for illegal activities, including but not limited to spamming, phishing, or distributing malware.

Content Responsibility: Clients are responsible for the content they host or transmit through our services. We reserve the right to remove any content that violates our policies or applicable laws.

Support Policy

Basic Support: Basic support is provided for issues related to webmail setup, hosting, and general inquiries.

Advanced Support: Advanced support, including development services, may incur additional fees. Support response times may vary based on the complexity of the issue.

Backup Policy

Client Responsibility: It is the client’s responsibility to maintain backups of their data. We recommend regular backups to prevent data loss.

Backup Services: While we may offer backup services, these are not guaranteed unless explicitly included in your plan.

Service Level Agreement (SLA)

Uptime Guarantee: We strive to provide 99.9% uptime for our services. However, this is not guaranteed and may vary depending on various factors.

Response Time: We aim to respond to support requests within 24 hours during business days. Critical issues may be prioritized.

Clarification of Services Not Included

Third-Party Email Services: Our standard business packages do not include services like Microsoft 365 or Google Workspace. These services must be arranged separately by the client.

Administrative Access: Admin cPanel access is not provided for shared hosting plans. Clients requiring dedicated servers will have access to manage their server if it is unmanaged. For managed servers, admin access is retained by us to ensure optimal performance.

Additional Services: Any services beyond those explicitly mentioned in your plan, such as video creation or advanced DNS configurations, will require a separate agreement and may incur additional costs.

Amendments

We may update our terms, conditions, and policies from time to time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.